Yuan Spa FAQ
About Us

Relax, take your time and allow our staff to make this experience a memorable one. Enjoy our peaceful setting by turning off cell phones upon entering the spa. For your convenience please fill out your Wellness Intake Form prior to your arrival.

We have anticipated the following questions you might have when you visit our spa:

How early should I arrive for my spa treatment?

To fully enjoy your spa experience, please arrive at least 45-60 minutes prior to your service to allow ample time for checkin, shower and use of the hydrotherapy facilities. For nail and express (30 minute) services please arrive 15 minutes prior.

What if I need to cancel a spa reservation?

We hope you do not have to cancel. Please cancel or reschedule 24 hours prior to spa service to avoid a 50% service charge.

Do I have to disrobe entirely for my spa treatment?

A robe is provided for your privacy and out of consideration for our guests and therapist. When entering the treatment room, your therapist will leave to give you a chance to disrobe. Undress to your level of comfort. Our therapists perform professional draping techniques to ensure your comfort during spa services.

Is there anything I should avoid doing prior to a spa treatment?

We recommend you do not eat one hour prior to receiving a massage or a body treatment. Alcoholic beverages should not be consumed before any spa treatment. We ask you do not shave your legs or underarms at least 24 hours prior to receiving a body treatment.

Should I take my jewelry off?

While Yuan Spa provides lockers, we recommend not bringing valuables with you to the spa visit. Remove jewelry for services.

Should I alert someone if I have any ailments, disabilities or allergies?

Absolutely! Please inform your therapist of any medical conditions, surgeries or allergies as some treatments may be inadvisable based on these conditions. We'll cover these an any other conditions on the medical intake form, which you will be required to complete prior to your first appointment.

May my children join me?

This is your day to relax and enjoy the experience. We kindly request that children not accompany you to your spa visit.

What is the minimum age requirement?

Massage and body treatments are designed for clients 18 years of age and older. Children under the age of 18 must be accompanied by a parent or guardian to receive other treatment.